Terminix ✓ Silver certified

Terminix is a pest control service operating from West Fullerton Avenue in Chicago. Its 4.9-star Google rating across 328 reviews is a strong headline result, backed by recent review activity and enough volume to be more meaningful than a near-perfect score drawn from only a handful of customers. The CertifiedLocal automated check also confirms that the profile is claimed, includes a website and phone number, and lists at least one service option. The positive feedback provided centers on the conduct of individual technicians. One customer describes an inspection in which the technician was knowledgeable, professional, and reassuring while addressing her concerns. Another says the technician listened carefully and responded to the issues raised. That second review, however, refers to “Greenix” rather than Terminix, so it is not reliable evidence about this business despite appearing on its Google profile. A separate five-star rating contains no written account, leaving little to assess beyond the score itself. These examples are too limited to establish how consistently the wider team performs. The negative reviews raise more consequential concerns about scheduling and service delivery. One customer reports making an appointment that was cancelled without notice and says no technician arrived. Another alleges that technicians were not consistently available for a higher-priced pest exclusion service and sometimes arrived without enough knowledge or supplies to finish the work. Terminix replied to both complaints and directed the reviewers to an escalation email, which shows active reputation management, though the responses do not reveal whether either problem was resolved. CertifiedLocal’s check supports that the business responds to at least 30% of reviews and has no unanswered one- or two-star outlier from the past 90 days. There is also a profile-data inconsistency worth checking before booking: the supplied listing shows 24-hour opening every day, yet the automated certification check marks both the 50-hour threshold and complete seven-day hours as unmet. Photo compliance has not yet been checked either. Terminix may suit customers who value round-the-clock listed availability and want a large, highly rated provider, particularly for an inspection where technician communication matters. For exclusion work or time-sensitive appointments, confirm the exact scope, technician availability, required materials, cancellation procedure, and guarantee terms in writing.