Fidelity Home Inspection, LLC. ✓ Silver certified

Fidelity Home Inspection is an Austin-based inspection outfit (its CertifiedLocal profile is filed under pest control, which doesn't match what customers actually describe — more on that below) with a perfect 5.0 average across 353 Google reviews. That's a large sample for a local trade, and a spotless average at that volume is genuinely rare. On the certification side the picture is mostly solid but not complete: the profile is claimed, a website and phone number are listed, reviews are recent and well-rated, and there's no unanswered one- or two-star review in the last 90 days. Two automated checks failed, though — the posted hours fall short of CertifiedLocal's 50-hours-per-week threshold, and the weekly schedule has gaps (the business is closed Sundays) — and the photo check hadn't run at the time of this assessment. The reviews we can see point consistently in one direction: thoroughness. One buyer in San Antonio credits the company with finding foundation problems, rodent activity, possible termites, a gas leak, and a broken support header in a house that looked freshly renovated, estimating the inspection saved them around $70,000. Another customer describes multi-phase new-construction inspections — pre-pour, pre-drywall, and final — with photo-documented reports delivered through a client portal, findings walked through by phone and in person, and the inspector even coordinating scheduling with the builder directly. Two inspectors, Michael and Jay, are named repeatedly and praised for being knowledgeable and putting first-time buyers at ease. The owner replies to reviews, which the certification data confirms at a response rate above 30%, though the replies lean formulaic — one mostly restates the customer's own review back at them. A few honest caveats. Only five recent reviews were available for this assessment, one of which is a blank five-star rating with no text, so the pattern above rests on a small visible sample even if the overall count is large. The industry classification mismatch (pest control versus home inspection) suggests the profile hasn't been fully groomed, which lines up with the failed hours and schedule checks. And with a flawless 5.0 average, there's simply no critical feedback in the data to tell you how the company handles a dispute or a missed defect. If you're buying a home in the Austin or San Antonio area — especially new construction or a property with a suspiciously fresh cosmetic makeover — this looks like a strong pick, with documented evidence of inspections that catch expensive problems. Just confirm up front that they handle your specific need, given the mislabeled category, and don't count on Sunday availability.