13809 Research Blvd, Austin, TX 78750 · (512) 717-7552
Calculated automatically from the Google Business Profile, re-checked monthly. Every criterion is individually verifiable — not a blanket badge.
It's Bugs Or Us Pest Control - North Austin is a small pest control operation on Research Boulevard with a perfect 5-star Google rating across 13 reviews, and it meets most of CertifiedLocal's automated certification checks: a claimed profile, listed phone and website, recent review activity, and a response rate well above the 30% threshold. The catch is the sample size. Thirteen reviews is enough to spot patterns but not enough to be certain, and several of those reviews date back three to four years. What customers describe is unusually consistent for a trade this prone to complaints. The same technician, James, comes up again and again, and the praise is specific rather than vague: confirming appointments the night before, arriving within the stated window, leaving detailed notes and photos of what was treated and which chemicals were used, and taking time to explain pest behavior rather than just spraying and leaving. One recent customer mentioned the technician accommodating concerns about pet-safe treatments and even protecting the geckos and frogs in the yard — the kind of detail people don't invent. The clientele spans rentals, lease-mandated flea and tick treatments, ongoing residential contracts, and at least one commercial customer using them at two business locations, which suggests they handle both one-off jobs and recurring service competently. Pricing is called fair or reasonable in multiple reviews, though nobody cites actual figures, so get a quote rather than assuming. The gaps are worth naming. The business fails two certification criteria outright: weekly hours fall under 50, and the schedule has holes — Saturdays run only 10 AM to 2 PM and Sundays are closed entirely, so a weekend emergency may have to wait. The photo requirement hasn't been verified yet. The owner replies to essentially every review, which signals an actively managed profile, though the replies lean heavily on restating the review back at the customer rather than adding anything. And because there isn't a single critical review on record, you get no read on how they handle a botched treatment or a billing dispute — the situations where a company's character actually shows. This is a solid pick for homeowners and small commercial customers in North Austin who want a technician who communicates, documents their work, and shows up when promised — especially for ants, wasps, fleas, and general preventive treatment. The apparent dependence on one standout technician cuts both ways: it explains the uniform praise, but it also means your experience may hinge on who shows up. Thin review volume and limited weekend hours are the main reasons for mild caution; nothing in the record is a reason to avoid them.
Photo gallery will appear once photos are imported from the Google Business Profile.
„I used Bugs or Us Pest Control for the first time for a one time treatment at a rental with an ant and wasp problem. I've used a few local services and they've been unprofessional, late, over charged, quick/light treatment, etc. and hadn't found anyone I'd use more than once until this service. My wife felt comfortable at home alone with the technician and noted that they were friendly, had attention to detail, and cared about her concerns for frogs/geckos/wasps in our yard, and treatments in the house safe for pets. Price was fair. I will use again."
Owner's reply: Hi, Zachary! Thank you so much for your thoughtful 5-star review and for giving It's Bugs Or Us Pest Control a try! We're especially glad to hear that our technician was friendly, attentive, and respectful of your wife's concerns while servicing your rental property. We take pride in providing thorough treatments while being mindful of the home, pets, and surrounding environment. It's wonderful to know you felt comfortable with our service, appreciated the fair pricing, and found a company you'd be happy to use again. Thank you for your trust and for sharing your experience—we truly appreciate your support!
View original on Google ↗„James was super fast, provided photos and complete explanation of the chemicals used to help prevent further insects at my business off Anderson Mill. Second time using their services at both of my locations and I’m very satisfied with his results. Highly recommend!"
Owner's reply: Thank you for taking the time to share your experience, Mark! We’re glad to hear James provided fast service, clear explanations, and detailed photos to help protect your business. It means a lot that you’ve trusted us at multiple locations, and we truly appreciate your continued confidence and recommendation.
View original on Google ↗„Thank you very much James! Really appreciate the rigor and time spent helping us understand how the bugs function / their signs and tells, as well as the candor and options throughout the process. Highly recommend this business."
Owner's reply: Dear Brad, Thank you for the kind words and recommendation! We're so glad our team was able to provide you with detailed insights and clear options throughout the process. Taking the time to educate and communicate openly is something we truly value. We appreciate your trust in It’s Bugs Or Us and are here whenever you need us!
View original on Google ↗„Showed up on time, explained all the steps of the process, completed on time with excellent service. I would recommend Bugs or Us to everyone."
Owner's reply: Thank you so much, Muhammad, for your recommendation! We're pleased to hear that our timely service and clear explanations made a positive impression. It’s always our goal to provide reliable and thorough pest control. If you ever need us again, we're here to help!
View original on Google ↗„We needed a profession company to treat our old house for fleas and ticks per our lease. I contacted Bugs or US to get a quote, and the receptionist was very nice and the quote was very reasonable. We moved forward, and booked an appointment. James contacted me the night before confirming the appointment, and if the house was vacant. He showed up within the excepted time widow, and treated the interior and exterior of the house. He provided details notes of his visit on what he used and what he treated. Exceeded our expectations. Would highly recommend!"
Owner's reply: Dear Whitney, Thank you for taking the time to leave us such a positive review! We are thrilled to hear about your great experience with us and that our service met your expectations. We strive to ensure that all our customers receive the best possible service, and your feedback encourages us to keep doing what we do. Thanks again for choosing us! Team, It's Bugs Or Us Pest Control
View original on Google ↗„Concur with everyone that James is very professional and well priced. We’ve used him for over a year and are very satisfied. He even has a treatment for house flies!"
Owner's reply: Hello Joanne, Thank you for the GREAT 5 STAR RATING and a wonderful review. Professionalism and satisfaction is a top priority for our team. We also appreciate the compliment to James and our pricing. We look forward in continuing to serve you and all your pest control needs. Your Dedicated Team at: It's Bugs Or Us Pest Control - North Austin
View original on Google ↗„James with It’s Bugs or Us has been servicing our home’s pest control for over a year now & does a fantastic job! He’s on time, goes above & beyond & the pest spray that he uses works great. If you’re looking for a quality pest control company look no further!"
Owner's reply: Jeff, what an AWESOME review, thank you! Professionalism is important to us and we always work towards making the process "quality driven". Also, thank you for recommending us, we can't thank you enough! - Your Dedicated Team at It's Bugs Or Us Pest Control - North Austin
View original on Google ↗„Ali Boujmil, was knowlegeable and friendly."
Owner's reply: Hi Shawn, thank you for taking the time to write this great review and rating us "5 Star". Our Techs appreciates our customers time because we know its valuable. We look forward to assisting you in the future. --Your Dedicated Team at It's Bugs Or Us Pest Control-North Austin
View original on Google ↗