Terminix ✓ Silver certified

Terminix is a pest control provider serving the Austin area from its W William Cannon Drive location. Its 4.9-star Google rating across 146 reviews is a strong headline result, and the review history is current. CertifiedLocal’s automated check also confirms that the business has a website, a claimed profile, a listed phone number, and enough reviews to meet its volume and rating thresholds. That establishes a credible operating presence, although the detailed review sample supplied here is too limited to support broad conclusions about service quality across different pest problems. The clearest customer feedback concerns a specific technician, John. One customer describes him as consistently professional, responsive, and accommodating when service issues or scheduling needs arise. That is useful evidence of attentive ongoing service, especially for customers who value working with the same technician. The other four recent reviews award five stars but contain no written comments, so they reinforce the high rating without explaining whether customers were pleased with treatment effectiveness, punctuality, pricing, or follow-up care. Terminix responds to the reviews shown, and the automated check confirms a response rate of at least 30 percent as well as no unanswered one- or two-star outlier within the past 90 days. The replies are prompt but largely standardized, offering little insight into how the company handles complaints or more complicated cases. There are also profile-quality inconsistencies worth flagging. The supplied hours show the location as open 24 hours every day, yet CertifiedLocal marks both the 50-hour weekly threshold and complete seven-day hours requirement as unmet. The profile also fails the check for listing at least one service option, while its photo count has not yet been verified. Terminix looks like a reasonable choice for Austin customers who prioritize a highly rated, established pest control provider and responsive technician support. The strongest evidence here is the substantial 4.9-star rating and one specific account of flexible, professional service. Before hiring, confirm actual availability and whether the branch handles the pest problem you need addressed, since the profile’s hours conflict with the certification check and no service menu is listed.