Roberts Termite & Pest Control ✓ Silver certified

Roberts Termite & Pest Control runs a pest control operation out of North Lamar in Austin, and by the numbers it's in strong shape: 4.8 stars across 231 Google reviews, which clears CertifiedLocal's toughest rating bar exactly and gives the score real statistical weight. The profile is claimed, the phone number and website check out, and reviews keep arriving — the newest was posted within the last day. That said, the business falls short of full certification on three automated checks, and the sample of reviews we can quote from is thinner than the overall count suggests. What customers praise is specific technicians by name. Angel comes up twice in recent reviews, described as professional, friendly, and worth the money; Steven gets a (very brief) shout-out as well. The recurring threads are patience with questions, thoroughness during visits, and courteous conduct — one reviewer also calls the pricing affordable. The weakness in the review base isn't negativity, it's thinness: of the five most recent reviews, two are a single sentence and one is five stars with no text at all. There's enthusiasm here but not much operational detail — nothing about termite treatment outcomes, contract terms, or how the company handles a job that goes sideways. On the upkeep side, the owner replies to most reviews, which satisfies the response-rate criterion and shows someone is minding the profile, though the replies read as fairly formulaic. More substantively, three certification criteria go unmet: the shop is open about 49 hours a week (closed Sundays, half-day Saturdays), just under the 50-hour threshold; the seven-day profile has gaps; and not a single service option is listed on the profile — an odd omission for a company whose name promises both termite and general pest work. The photo requirement hasn't been verified yet either. For routine residential pest control in Austin, the case for calling them is solid: a large, consistently excellent review base, named technicians customers ask for again, and a management team that at least acknowledges feedback. If you need weekend availability beyond Saturday morning, look elsewhere or call ahead. And if you're weighing them for a bigger-ticket termite job specifically, the public record won't help you much — the reviews skew toward quick praise rather than detailed accounts, and the profile itself doesn't spell out what services are on offer. Ask those questions directly before signing anything; the reputation suggests you'll get a patient answer.