Reliant Pest Management

Reliant Pest Management is a pest control outfit based in Austin, with recent reviews suggesting its technicians also cover San Antonio. By volume it's well established: 4.3 stars across 1,372 Google reviews is a solid track record, though it falls short of the 4.8 average CertifiedLocal requires for full certification. The profile is claimed, has a website and phone number, and reviews keep coming in steadily — several within the past week alone — but the business misses certification marks on open hours (under 50 per week, closed Sundays, Saturday mornings only), has no service options listed on the profile, and left at least one recent one-star review without a response. Customers who are happy tend to be happy about the same things: individual technicians who explain what they're doing and why. Two reviewers name Anthony specifically, one crediting him with finding the entry hole rats were using and sealing everything in a single visit after a Friday call turned into a Monday appointment. Another names a San Antonio tech who walked through the treatment plan, flagged that the spray was child- and pet-safe, and handed over his cell number for follow-up questions. Reviewers also mention the written service reports with product summaries and treatment tips — a small thing, but the kind of documentation many competitors skip. Long-term quarterly customers report staying bug-free over multiple years. The caveats are real, though. The most recent one-star review is a serious one: the customer alleges they were sold a plan by a door-to-door salesperson with a "cancel anytime" promise that didn't hold up, received only a partial first treatment due to equipment failure, and got no service afterward. The company replies promptly and politely to five-star reviews — often within a day — but this complaint sits unanswered, which is exactly the pattern the certification check flags. The replies to positive reviews are also near-identical boilerplate, so the responsiveness is more cosmetic than substantive. A 4.3 average over 1,372 reviews implies a meaningful number of dissatisfied customers beyond the handful visible here. If you're after routine quarterly service or a specific problem like rodents, the evidence favors Reliant: fast scheduling, technicians who communicate well, and a long review history. The sharper risk is in the sales and contract side. Before signing a recurring plan — especially one pitched at your door — get the cancellation terms in writing and confirm what the first visit actually includes. The thin profile (no listed services, limited weekend hours) means you'll need to call to pin down specifics anyway, which is a reasonable moment to ask those questions.