Natran Green Pest Control ✓ Silver certified

Natran Green Pest Control is a pest control service on Bastrop Highway in Austin that bills itself as a green operation, and its numbers are hard to argue with: 4.9 stars across 342 Google reviews. On CertifiedLocal's automated check it clears most of the bar — claimed profile, listed phone and website, a service option on record, recent reviews, a response rate above 30%, and no unanswered low-star review in the past 90 days. It falls short on availability: weekday hours of 8 to 5, a half-day Saturday, and a Sunday closure put it under the 50-hour weekly threshold and leave a gap in the seven-day schedule. The photo count hadn't been verified at the time of this check. The reviews we can see skew heavily toward the technicians themselves. Customers describe them as professional and knowledgeable, name individuals (one reviewer singles out a tech called Leo), and repeatedly mention communication — one notes the crew was considerate of their home and specific needs, another that staff genuinely listened to concerns rather than running a standard script. That's a meaningful pattern for a service that puts strangers in your house. The company also answers essentially everything, including blank five-star ratings, which signals an actively managed profile. The replies, though, are clearly templated — emoji-laden thank-yous that restate the review back at the customer — so don't expect the responses to tell you much beyond "someone is watching this account." Worth being candid about the limits here: the recent reviews available to us are uniformly five stars, several contain no text at all, and all were posted within the past week. That makes it impossible to say from this sample how Natran handles a job gone wrong, a billing dispute, or a treatment that didn't take — the situations where a pest control company actually earns or loses trust. A 4.9 average across 342 reviews implies complaints are rare, but the specifics of those rare complaints aren't visible, and the glowing-but-brief reviews ("Great as usual!") tell you more about customer loyalty than about what the service costs or covers. If you want a pest control company with strong word-of-mouth on technician quality and communication, and you can schedule within standard business hours, Natran looks like a safe pick — the volume of reviews and the consistent praise for the people doing the work count for a lot. Watch out for the scheduling constraints if you need evening or Sunday service, and since the public record is thin on pricing and problem resolution, ask directly about treatment guarantees and what happens if pests return between visits before you sign a recurring plan.