J&J Pest Control Inc

J&J Pest Control is a small Austin outfit on Pasadena Drive that handles general pest work — ants, fleas, bug identification — alongside termite inspections. It holds a 4.5-star average across 91 Google reviews, a solid track record by volume, though it falls short of CertifiedLocal's full certification: the profile is claimed, with website and phone listed and recent reviews coming in, but the rating sits below the 4.8 bar, no service options are listed on the profile, and the review response rate is under 30%. What stands out in the recent reviews is that customers talk about specific people by name. Anthony earned a repeat client across two zip codes after knocking out a flea infestation and later an ant problem; Travis identified bugs on sight and got a neighborhood referral out of it; Monica at the office gets called out twice, once for giving a free honest opinion with no attempt to sell anything. That last detail is worth more than a dozen generic compliments — one reviewer came in just wanting an assessment and left without being charged or upsold. A termite inspection customer describes a detailed written report with photos and explanations, fast scheduling, and punctual arrival. The through-line is a company where you deal with the same technicians over time rather than a rotating crew. The gaps are real, though modest. A 4.5 average across 91 reviews means a meaningful minority of customers rated them below five stars, and the available sample — all five-star — doesn't show what those complaints were. The owner replied to only one of the five recent reviews, consistent with the low response rate the certification check flags, though notably there are no unanswered 1-2 star reviews in the last 90 days. Availability is limited: weekdays only, roughly 7:30 to 4:30, closed Friday afternoon early and shut entirely on weekends, which won't suit anyone who needs service outside working hours. The profile itself is thin — no services listed, which makes it harder to tell at a glance whether they handle, say, rodents or wildlife. This looks like a good fit for homeowners who want a relationship with a consistent technician and value straight answers over sales pressure — the no-upsell story and the repeat-customer pattern both point that way. Termite inspections for real estate purposes also appear to be a strength, given the praise for report quality. Watch for the weekday-only hours if your schedule is tight, and call ahead to confirm they handle your specific pest, since the profile won't tell you. The unseen critical reviews behind that 4.5 average are the one open question the data here can't answer.