610 E Stassney Ln Ste. 3228, Austin, TX 78745 · (737) 200-7488
Calculated automatically from the Google Business Profile, re-checked monthly. Every criterion is individually verifiable — not a blanket badge.
It's Bugs Or Us - South Austin is an owner-operated pest control outfit on East Stassney Lane, working out of a 4.6-star average across 20 Google reviews. That rating looks solid at a glance, but the fine print matters: the profile carries only partial CertifiedLocal certification, and the most recent reviews on file are two to three years old. Nothing in the last twelve months means you're reading about a business as it was, not necessarily as it is today. When things go well here, they apparently go very well. Customers describe fast turnaround — one reviewer got a consultation from the owner himself on a Friday evening at an apartment building — along with a text 30 minutes before arrival, a willingness to walk through treatment options, and genuine expertise on rodents and termites. One customer specifically credits the technician Ivan with guaranteeing his work and following through on promises. The company also answers its positive reviews, which keeps its response rate above the certification threshold. The failure mode is scheduling, and it shows up twice. One customer was stood up entirely after the company confirmed the appointment, address, and a Groupon voucher it then refused to honor; another waited through a two-hour window with no technician and heard nothing until four hours later, with conflicting excuses. That second reviewer's rescheduled visit lasted under ten minutes, came with an upcharge for bait that competitors had included free, and ended with an invoice that didn't list the chemicals used. Neither complaint got a public reply, while the five-star reviews all did — a pattern worth knowing. The automated profile check adds its own flags: no service options are listed, the hours data registers as incomplete despite a claimed seven-day 8-to-5 schedule, and the 4.6 average falls short of the 4.8 certification bar. Website, phone number, and a claimed profile are all in place, so the basics of legitimacy check out. This is a reasonable choice if you value a small operation where the owner may personally show up, especially for rodent or termite consultations where the praised expertise is most relevant. Confirm your appointment the day before and don't bank on a confirmation call coming to you — both negative experiences started with scheduling breakdowns. Ask up front what's included in the quoted price and request a chemical breakdown on the invoice, since one customer found both lacking. And given the two-year review gap, it's worth a quick call to verify the team and terms are still what these reviews describe.
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„Ivan was terrific. He guarantees his work. He responds quickly and does what he says he’ll do. He understands rodents and their behavior and what’s needed to get rid of them. I can highly recommend."
Owner's reply: Dear Kathy, Thank you for your fantastic review! We're thrilled to hear that Ivan provided exceptional service and effectively addressed your pest control needs. Ensuring customer satisfaction is our priority, and we're delighted that Ivan's quick response and expertise were able to effectively address the issue. We appreciate your recommendation and are dedicated to providing reliable and thorough pest control services. If you have any further questions or require assistance, please feel free to reach out. We're here to help keep your home pest-free. Best regards, Team, It's Bugs or Us
View original on Google ↗„These are owner-operators, this review is for South Austin: they set up an appt with me, they verified that the Groupon I had was fine, they verified address, they verified the appointment time. Then the servicer stood me up. Then, even though Groupon clearly states "valid within 20 miles" and I'm 15 miles away, he said he could not honor it, made up some story about mistaken address during setup (but knew my correct address)... Wasted 2 hours of my day, unprofessional, lack of customer service. And I was looking to buy a subscription too."
View original on Google ↗„Great customer service on time and they even text 30 minutes before heading out he got here and inspected my house and see what’s the best treatment for my issue that i have he took the time to explain my concerns overall amazing highly recommended."
Owner's reply: Dear Anamay, Thank you for taking the time to leave us such a positive review! We are thrilled to hear about your great experience with us and that our service met your expectations. We strive to ensure that all our customers receive the best possible service, and your feedback encourages us to keep doing what we do. Thanks again for choosing us! Team, It's Bugs Or Us Pest Control
View original on Google ↗„I could not recommend this pest control company due to the overall poor experience I had when using them. First, my appointment was never confirmed in advance (up to one day early) like the customer service agent who booked my appointment promised. Second, my technician never showed up to my house on my appointment day during the two hour window they gave me. This was frustrating as I had taken off time from work to make this appointment work and they were a no-show. It wasn't until 4 hours after my appointment time that I received a call from an agent at "It's Bugs or Us - South Austin" notifying me of two different unrelated excuses on why my technician never showed up. They rescheduled me for a few days later where my technician showed up, and was in and out of the house in less than 10 minutes. I did not think the technician was thorough, nor did he take his time. I was frustrated they wanted to charge me extra to put some rat bait in my existing bait stations like past pest control companies have done complimentary. I was also frustrated that I did not find liquid pest control product around the perimeter of my house like I always do with other companies. Honestly I questioned if he even sprayed. Lastly, there was no breakdown of what chemicals were even used on the final invoice. I hope you are able to learn from these issues I've brought forth and improve upon on your customer service, Its Bugs or Us - South Austin."
View original on Google ↗„Great experience. We live in an apartment building and despite it being evening on a Friday, the owner himself came to our place for a consultation. They were quick to come, informative, and genuinely answered all of our questions about termites. Highly recommend!"
Owner's reply: Hello Diya, Thank you for the GREAT 5 STAR RATING. Professionalism and satisfaction is a top most priority for our team. We appreciate your business. Your Dedicated Team at: It's Bugs Or Us Pest Control - South Austin
View original on Google ↗