4930 S Congress Ave #303C, Austin, TX 78745 · (737) 286-9704
Calculated automatically from the Google Business Profile, re-checked monthly. Every criterion is individually verifiable — not a blanket badge.
Cerv Property Solutions Austin is listed as a pest control service at 4930 S Congress Ave, with a strong 4.8-star Google rating from 1,251 reviews. That volume gives the score meaningful weight, and the business meets CertifiedLocal’s benchmarks for review count, rating, recent feedback, website presence, a claimed profile, and a listed phone number. There is a significant identity issue, however: the recent reviews and company responses consistently refer to “Magna Pest Solutions,” not Cerv Property Solutions. Prospective customers should confirm which company they are contracting with and whether the listed website, billing entity, and service team all belong to the same operation. Positive feedback centers on the technicians themselves. Customers describe staff taking time to listen, addressing concerns beyond the scheduled mosquito treatment, accommodating busy schedules, and providing professional pest and rodent control. One customer reports consistently good service over three years, while another who works with the company across several communities praises a representative for being responsive under short deadlines and helping resolve mistakes. These accounts suggest that service can be attentive and effective when a technician arrives as planned. Scheduling and account management are the clearest weaknesses. Three recent one-star reviews report canceled, moved, missed, or repeatedly rescheduled appointments. One customer says service had not occurred for months despite monthly payments, leaving an ant problem unresolved and resulting in only a partial refund. Another says calls were difficult to get answered and a request for a callback was ignored. The company meets the general response-rate threshold, but CertifiedLocal flags a recent unanswered one- or two-star review. Some replies also appear poorly matched to the feedback: a response to a serious service complaint praises a technician who was not mentioned, and another reply names “Austin” when the reviewer credited Antranett. Even the response to a two-star review treats it as wholly positive without addressing the low rating. This business may suit customers who prioritize capable field technicians and can tolerate some administrative friction. Before enrolling in recurring service, confirm the company identity, appointment and cancellation terms, refund policy, and a reliable contact number. Published hours and specific service options are missing, so the profile fails both the 50-hours-per-week and complete seven-day schedule checks and does not yet give shoppers a clear service menu. The high aggregate rating is encouraging, but the recent scheduling complaints and generic review handling warrant caution.
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„I had an appointment on Friday the 18th and then I get a text that it got changed to next Friday the 25th. They never showed up on the 25th. I call on Monday the 28th to find out they never put it on the Schedule and the next available date was the 8th. As a company do you tell a customer that you have to wait another week on top of the 2 weeks that was missed. That is horrible customer service"
View original on Google ↗„I’ve had the pleasure of working with Matthew Terry across several communities, and his level of professionalism and client service consistently stands out. He genuinely goes the extra mile for our clients and brings a customer-first mindset that simply can’t be taught. He has always been responsive, dependable, and someone I know I can count on when it matters, especially with short dealines or helping to fix a mistake (likely on my part). I wouldn’t hesitate to recommend him and his team to any community looking for a partner who truly cares about the people they serve."
View original on Google ↗„Today was the third time in the past few months that I’ve received reminders that they will be servicing my property on a certain day, I rearrange my schedule to be home. This morning I texted to get a window when they would arrive, they gave me the window, then minutes later tell me they have to reschedule. They responded to my other texts about providing a window, etc. When I texted them asking someone to call me, that was ignored. Impossible to find a phone number for them that will actually be answered. They are very prompt in collecting your payment. Not so much in showing up to provide service."
View original on Google ↗„Changing reviews due to lack of service. Cancel appointments multiple times without any notification to me. Haven't had service in months despite me paying every month. Allowed any infestation inside and outside of home. Only refunded half of the amount paid for Canceling and still won't be service for weeks while we have to live with ants getting bit regularly. Waste of money"
Owner's reply: Paolo, We appreciate the feedback, we're excited to see Ethan was able to positively impact your experience with Magna! Our priority is providing you with the best care and protection for your home, we look forward to completing your next service! Thank you for being a loyal Magna customer! Melanie Hogan Magna Pest Solutions
View original on Google ↗„We had our routine service today by Cole. He was New but he was great 👍 very respectful. He even came back at a workable time with us and our busy schedule. We wish him the best with Magna."
Owner's reply: Veronica, We appreciate the feedback, we're excited to see Cole was able to positively impact your experience with Magna! Our priority is providing you with the best care and protection for your home, we look forward to completing your next service! Thank you for being a loyal Magna customer! Melanie Hogan Customer Experience Manager Magna Pest Solutions
View original on Google ↗„Today Antranett serviced our property for pests and rodent control. She provided excellent service today. Magna Pest Service continues to provide great service & I highly recommend them."
Owner's reply: K Adams, Your feedback means the world to us! We’re so happy Austin could make a difference in your experience with Magna. Ensuring the best protection for your home is our top priority, and we can’t wait to serve you again. Thank you for being part of the Magna family! Melanie Hogan Customer Experience Manager Magna Pest Solutions
View original on Google ↗„I have used this company since I moved here 3 years ago. They are always professional and do a good job."
Owner's reply: Patsy, We're excited to see you're enjoying your experience with Magna! Our priority is providing you the best care and protection for your home, we look forward to completing your next service. Melanie Hogan Customer Experience Manager Magna Pest Solutions
View original on Google ↗„Mario came by to do our mosquito treatment and was great at listening to my concerns about a few other things, which he offered to take care of. I really appreciate him taking the time to make sure he took care of all our pest control needs. Thanks Mario!!!"
Owner's reply: Dorothy, Thanks for taking the time to follow up with us. Our customers mean the world to us so it's exciting to see you're enjoying the Magna experience! Our priority is providing you the best care and protection for your home, we look forward to completing your next service. Melanie Hogan Magna Pest Solutions
View original on Google ↗