Berrett Pest Control ✓ Silver certified

Berrett Pest Control is a pest control service operating out of Burleson Road in Austin, and by the raw numbers it's one of the stronger profiles in this category: 4.8 stars across 4,486 Google reviews is a large, consistent body of feedback, not a handful of friends-and-family ratings. The company holds most of CertifiedLocal's automated checks — claimed profile, listed phone, active website, recent reviews, and a response rate above 30% — though it misses two: the weekly-hours threshold and a complete seven-day schedule, since the business is closed Sundays. The photo count on the profile hadn't been verified at the time of this check. What customers describe most often is technicians who diagnose rather than just spray. One reviewer recounts a tech identifying carpenter ants in the walls from a single dead specimen and walking her through what to watch for; another had a technician spot an ant colony at a recently removed tree during a routine exterior treatment. Two reviews name the same technician, Zach, which suggests individual staff are making an impression rather than the service feeling interchangeable. Scheduling draws praise too — one customer got an early-morning visit and an explicit promise of a free return trip if anything was missed, and the owner's replies advertise same-day or next-day service. The company answers essentially every review, including blank ones, which satisfies the responsiveness criteria even if the replies themselves lean on recycled phrasing. The honest caveat is what this sample doesn't show. Every recent review provided here is five stars, three of them with no text at all — just a rating and a templated thank-you from the owner. That means there's no visible example of how Berrett handles an unhappy customer, a botched treatment, or a billing dispute, which is exactly the information a cautious buyer wants. The certification check does confirm no unanswered one- or two-star review in the last 90 days, so negative feedback isn't being ignored, but with 4,486 reviews there are certainly complaints somewhere in the pile that this snapshot doesn't surface. For routine residential pest work — preventive treatments, ant and common insect problems — this looks like a safe choice: high volume of recent positive feedback, named technicians who explain their work, and fast scheduling six days a week. If you need Sunday service, you're out of luck, and if you're dealing with a complex or high-stakes infestation, it's worth asking directly how re-treatments and guarantees work, since the glowing reviews here describe first visits, not what happens when a problem comes back.