7801 N Lamar Blvd E182, Austin, TX 78752 · (737) 234-9895
Calculated automatically from the Google Business Profile, re-checked monthly. Every criterion is individually verifiable — not a blanket badge.
Aptive Pest Control runs a high-volume residential pest control operation out of North Lamar in Austin, and the numbers suggest an established business rather than a fly-by-night outfit: 4.5 stars across nearly 7,000 Google reviews, long weekday hours (6 a.m. to 8 p.m.), Saturday availability, and a claimed, actively managed profile. That said, it falls short of full CertifiedLocal certification. The automated check flags a rating below the 4.8 bar, no service options listed on the profile, and an incomplete weekly schedule — the business is closed Sundays, which also keeps it under the certification's hours threshold. The recent reviews we can see paint a consistent picture of the day-to-day experience: technicians who show up on time, communicate before and after visits, and explain what they're doing. One customer describes receiving a follow-up text with photos of the treated areas; another credits a thorough inspection with answering every question about keeping the home pest-free. A former Terminix customer calls Aptive's customer service "far superior," and several reviewers single out polite, knowledgeable individual technicians by name. The company answers most reviews within days, which matters at this volume — though the replies are clearly templated, signed by a rotating "Care Team," and occasionally generic enough to miss the point of the review they're responding to. Two caveats deserve attention. The review sample we worked from is a handful of five-star reviews from the past week — a sliver of 6,971 total, and not a basis for judging how the business handles things when they go wrong. More telling is one review in that sample: a customer who left five stars but used the review box to beg for a cancellation, writing that they "can no longer afford to do this way" and asking the company to respond. It got no reply, while the glowing reviews around it did. One data point isn't a pattern, but it hints at the recurring-subscription model Aptive operates on — ongoing treatment plans rather than one-off visits — and suggests cancellation may be harder than signing up. If you want scheduled, recurring pest prevention with reliable communication and a technician who explains the work, Aptive looks like a solid choice, and the sheer review volume at 4.5 stars says most customers stay satisfied. Before signing, pin down the contract terms: the cost per visit, the commitment length, and exactly how to cancel. The profile itself won't help you there — with no services listed and a sales-tracking URL for a website link, you'll need to get specifics in writing from the company directly.
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„Good communication followed by on time arrival and a thorough explanation of service options. Both inside and outside areas were treated and I received a follow up text that included photos of areas treated."
Owner's reply: Hi Donald, Thank you for sharing your experience with Aptive! We’re glad clear communication, an on-time arrival, and a thorough explanation of your options helped make the service a smooth one. It’s also great to hear that both your interior and exterior received attention and that the follow-up photos gave you a clear view of the work completed. We appreciate your trust in Aptive and are happy to keep your pest control needs handled! -Jasmine, Aptive Care Team
View original on Google ↗„Always nice gentlemen they send out here. Very respectable service."
Owner's reply: We’re really glad to hear your local expert took the time to give your home the attention it needed, Makayla Castaneda! That’s exactly the kind of experience we want you to have with our team every time we're at your home. Thank you for choosing Aptive and for taking the time to share this with us! -Alexis, Aptive Care Team
View original on Google ↗„Couldn't be happier that we changed from Terminix to Aptive. The products are great and, more importantly, the customer service is far superior to anything that I experienced with Terminix."
Owner's reply: We love hearing that our local experts have made such a great impression, Douglas Taylor! It’s wonderful to know that their knowledge, friendly approach, and attention to your home stood out during the visit. Thank you for taking the time to recognize his work and for trusting Aptive to care for your home. We truly appreciate having you with us! -Alexis, Aptive Care Team
View original on Google ↗„We have been very happy with Aptiva’s service."
Owner's reply: We’re so glad to hear everything went smoothly from start to finish, Robin Patchen! Our team takes pride in being thorough, thoughtful, and keeping you informed along the way, so it’s wonderful to know that made a difference in your experience. Thank you for choosing Aptive and trusting us to help care for your home! -Alexis, Aptive Care Team
View original on Google ↗„Please cancel service, can no longer afford to do this way. Please respond to this request"
View original on Google ↗„Ken was exceptionally professional and very informative!"
Owner's reply: Hi Bernard, Thank you for sharing your experience! We’re thrilled to hear that Ken provided professional and informative service. At Aptive, we take pride in having team members who not only get the job done but also make sure you feel confident and informed throughout. We appreciate you being part of the Aptive family! -Jasmine
View original on Google ↗„Excellent inspection and service. All my questions were answered and explained in detail what to do to keep my home in great shape."
Owner's reply: Hi Paul, It’s great to hear you had an excellent inspection and service, and that all your questions were answered clearly. Taking the time to explain things in detail is something we really value at Aptive, so you feel confident about what’s being done and how to maintain your home. We’re glad everything felt handled in a way that left you informed and supported throughout the visit. Thank you for choosing Aptive and trusting us with your home, we truly appreciate you being part of our community. -Jasmine, Aptive Care Team
View original on Google ↗„Product: EFFECTIVE! Results as advertised. Awesome product and service."
Owner's reply: Hi there, Your continued trust in Aptive is something we genuinely appreciate. Thank you for being a loyal customer and for continuing to welcome our team to care for your home. We’re grateful to have you with us and look forward to making sure your pest concerns stay handled. If you ever need anything or there’s a way we can make your experience even better, please don’t hesitate to reach out. We’re always here to help! -Jasmine, Aptive Care Team
View original on Google ↗