Real Green Pest and Lawn Care ✓ Bronze certified

„I started using Real Green back in February/March because my house backs up to a greenbelt, and I was hoping their services would help control the weeds growing in my backyard. This was my first time hiring a company to treat my lawn, so I trusted their expertise. Within the first month, all the weeds had died, which initially felt like a good sign. However, about 8 weeks later, I noticed my grass was dying, and much of my yard was left as bare dirt. I figured this might be part of the treatment process and gave it more time, but another 8 weeks passed, and my lawn only continued to get worse. Especially considering how much rain Austin received this year and the fact that I was still watering my yard 1–2 times a week, I was confused as to why my entire lawn was dying. Throughout this time, no one from Real Green reached out to check on the condition of my yard or address the issue. Eventually, I called and requested that someone come out to assess the damage. One of the managers who visited was genuinely shocked by the condition of my lawn and even commented, "I've never seen grass this bad." He then arranged for the Director of Services to come out and take a look. After inspecting the yard, the director identified an issue with one of my sprinkler bubblers that wasn't functioning properly. While I understand that this could have contributed to the problem, I find it hard to believe that one faulty bubbler alone explains why my entire lawn was essentially fried. What bothered me most throughout this experience was the lack of accountability and customer service. There was no genuine apology, no acknowledgment of the damage, and no proposed solution to help restore my lawn. The response essentially came down to the sprinkler being faulty, and that was that. I put my trust in this company to care for my yard, and now I'm left with over $1,200 in repairs to get my lawn back to where it was before. My grass was green and healthy before I started using Real Green, and even with a partially faulty sprinkler, I can't help but feel that my lawn would have been in much better condition had I not used their services. I wish I had done more research and found a company I felt I could genuinely trust. My advice to anyone considering Real Green is to do your research, closely monitor the condition of your lawn, and stay on top of the company throughout the process. Unfortunately, based on my experience, they won't necessarily do that for you."

Respuesta del propietario: Shirin, thank you for taking time out of your day to provide feedback, as well as meeting with our Director of Service. Our partnership with a customer consists of us providing all necessary treatments to promote healthy grass, and in return, we only ask that you keep up with the watering and mowing. We do leave detailed notes letting customers know what we did, and our recommendations for both watering and mowing, which change with the seasons. We first heard of your concerns on August 10th, long after any relevant rainfall in the Austin area. We promptly came out two days later, and you spoke with one of our Field Managers. He was confident this was moisture related, but put in a follow-up for our Director of Service to take a look. At that time, we determined you had a bubbler that was wide open, causing a complete lack of pressure to the zone responsible for watering the damaged area in your back lawn. Upon closing that bubbler, your zone pressured up and began watering these areas. Unfortunately, the damage from lack of moisture had already occurred, so it was recommended that you resod. It was a brutal summer this year with around 50 days in excess of 100 degrees. Your grass is living plant life and unfortunately can’t survive without moisture. We can conclude that’s what happened in your back lawn as your front and side lawns are doing much better than that particular zone that wasn’t’ being watered. We do wish you the best.

„Your technician was very knowledgeable and very helpful. Hope to see him again."

Respuesta del propietario: Hi, Paul. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!

„Victor was very respectful and gave good information."

Respuesta del propietario: Hi, Holly. Your feedback is highly appreciated. Thank you so much for the review!

„Obviously inaction my grass is out there of human consciousness. I don't know if it did any good. I thought I left when I wanted more treatment. I would call, but I was told that this time of year, we're doing some pre emergence."

Respuesta del propietario: Thank you for reaching out! It shows that our office has already spoken with you. Please let us know if you have any other questions or concerns. We appreciate your business.

„They have the best technicians! They’re prompt and always professional. We keep our gate locked and they always remember to lock up when finished. We've used this service for years and been very happy."

Respuesta del propietario: Hi, Nancy. Thank you so much for leaving us a stellar review! We love making our customers happy and providing a great experience!