13809 Research Blvd, Austin, TX 78750 · (512) 717-7552
Calculado automáticamente a partir del perfil de empresa de Google, revisado cada mes. Cada criterio es verificable individualmente — no es un sello genérico.
It's Bugs Or Us Pest Control - North Austin es una pequeña empresa de control de plagas en Research Boulevard con una calificación perfecta de 5 estrellas en Google basada en 13 reseñas, y cumple con la mayoría de las verificaciones automatizadas de certificación de CertifiedLocal: un perfil reclamado, teléfono y sitio web publicados, actividad reciente de reseñas y una tasa de respuesta muy por encima del umbral del 30%. El problema es el tamaño de la muestra. Trece reseñas son suficientes para detectar patrones, pero no para tener certeza, y varias de esas reseñas datan de hace tres o cuatro años. Lo que describen los clientes es inusualmente consistente para un oficio tan propenso a las quejas. El mismo técnico, James, aparece una y otra vez, y los elogios son específicos en lugar de vagos: confirmar las citas la noche anterior, llegar dentro del horario indicado, dejar notas detalladas y fotos de lo que se trató y qué productos químicos se usaron, y tomarse el tiempo para explicar el comportamiento de las plagas en lugar de simplemente fumigar e irse. Un cliente reciente mencionó que el técnico atendió sus inquietudes sobre tratamientos seguros para mascotas e incluso protegió a los gecos y ranas del jardín — el tipo de detalle que la gente no inventa. La clientela abarca propiedades de alquiler, tratamientos contra pulgas y garrapatas exigidos por contratos de arrendamiento, contratos residenciales continuos y al menos un cliente comercial que los utiliza en dos locales de negocio, lo que sugiere que manejan con competencia tanto trabajos puntuales como servicios recurrentes. Los precios se califican de justos o razonables en varias reseñas, aunque nadie cita cifras concretas, así que pida un presupuesto en lugar de darlo por sentado. Vale la pena señalar las carencias. El negocio no cumple dos criterios de certificación de plano: las horas semanales quedan por debajo de 50, y el horario tiene huecos — los sábados solo operan de 10 AM a 2 PM y los domingos cierran por completo, así que una emergencia de fin de semana podría tener que esperar. El requisito de fotos aún no se ha verificado. El propietario responde prácticamente a todas las reseñas, lo que indica un perfil gestionado activamente, aunque las respuestas se limitan en gran medida a repetirle la reseña al cliente en lugar de aportar algo. Y como no hay ni una sola reseña crítica registrada, no se puede saber cómo manejan un tratamiento mal hecho o una disputa de facturación — las situaciones donde realmente se revela el carácter de una empresa. Es una opción sólida para propietarios de viviendas y pequeños clientes comerciales en el norte de Austin que quieran un técnico que se comunique, documente su trabajo y se presente cuando lo promete — especialmente para hormigas, avispas, pulgas y tratamiento preventivo general. La aparente dependencia de un técnico sobresaliente es un arma de doble filo: explica los elogios uniformes, pero también significa que su experiencia puede depender de quién se presente. El escaso volumen de reseñas y el horario limitado de fin de semana son las principales razones para una cautela moderada; nada en el historial es motivo para evitarlos.
La galería de fotos aparecerá en cuanto se importen fotos desde el perfil de empresa de Google.
„I used Bugs or Us Pest Control for the first time for a one time treatment at a rental with an ant and wasp problem. I've used a few local services and they've been unprofessional, late, over charged, quick/light treatment, etc. and hadn't found anyone I'd use more than once until this service. My wife felt comfortable at home alone with the technician and noted that they were friendly, had attention to detail, and cared about her concerns for frogs/geckos/wasps in our yard, and treatments in the house safe for pets. Price was fair. I will use again."
Respuesta del propietario: Hi, Zachary! Thank you so much for your thoughtful 5-star review and for giving It's Bugs Or Us Pest Control a try! We're especially glad to hear that our technician was friendly, attentive, and respectful of your wife's concerns while servicing your rental property. We take pride in providing thorough treatments while being mindful of the home, pets, and surrounding environment. It's wonderful to know you felt comfortable with our service, appreciated the fair pricing, and found a company you'd be happy to use again. Thank you for your trust and for sharing your experience—we truly appreciate your support!
Ver original en Google ↗„James was super fast, provided photos and complete explanation of the chemicals used to help prevent further insects at my business off Anderson Mill. Second time using their services at both of my locations and I’m very satisfied with his results. Highly recommend!"
Respuesta del propietario: Thank you for taking the time to share your experience, Mark! We’re glad to hear James provided fast service, clear explanations, and detailed photos to help protect your business. It means a lot that you’ve trusted us at multiple locations, and we truly appreciate your continued confidence and recommendation.
Ver original en Google ↗„Thank you very much James! Really appreciate the rigor and time spent helping us understand how the bugs function / their signs and tells, as well as the candor and options throughout the process. Highly recommend this business."
Respuesta del propietario: Dear Brad, Thank you for the kind words and recommendation! We're so glad our team was able to provide you with detailed insights and clear options throughout the process. Taking the time to educate and communicate openly is something we truly value. We appreciate your trust in It’s Bugs Or Us and are here whenever you need us!
Ver original en Google ↗„Showed up on time, explained all the steps of the process, completed on time with excellent service. I would recommend Bugs or Us to everyone."
Respuesta del propietario: Thank you so much, Muhammad, for your recommendation! We're pleased to hear that our timely service and clear explanations made a positive impression. It’s always our goal to provide reliable and thorough pest control. If you ever need us again, we're here to help!
Ver original en Google ↗„We needed a profession company to treat our old house for fleas and ticks per our lease. I contacted Bugs or US to get a quote, and the receptionist was very nice and the quote was very reasonable. We moved forward, and booked an appointment. James contacted me the night before confirming the appointment, and if the house was vacant. He showed up within the excepted time widow, and treated the interior and exterior of the house. He provided details notes of his visit on what he used and what he treated. Exceeded our expectations. Would highly recommend!"
Respuesta del propietario: Dear Whitney, Thank you for taking the time to leave us such a positive review! We are thrilled to hear about your great experience with us and that our service met your expectations. We strive to ensure that all our customers receive the best possible service, and your feedback encourages us to keep doing what we do. Thanks again for choosing us! Team, It's Bugs Or Us Pest Control
Ver original en Google ↗„Concur with everyone that James is very professional and well priced. We’ve used him for over a year and are very satisfied. He even has a treatment for house flies!"
Respuesta del propietario: Hello Joanne, Thank you for the GREAT 5 STAR RATING and a wonderful review. Professionalism and satisfaction is a top priority for our team. We also appreciate the compliment to James and our pricing. We look forward in continuing to serve you and all your pest control needs. Your Dedicated Team at: It's Bugs Or Us Pest Control - North Austin
Ver original en Google ↗„James with It’s Bugs or Us has been servicing our home’s pest control for over a year now & does a fantastic job! He’s on time, goes above & beyond & the pest spray that he uses works great. If you’re looking for a quality pest control company look no further!"
Respuesta del propietario: Jeff, what an AWESOME review, thank you! Professionalism is important to us and we always work towards making the process "quality driven". Also, thank you for recommending us, we can't thank you enough! - Your Dedicated Team at It's Bugs Or Us Pest Control - North Austin
Ver original en Google ↗„Ali Boujmil, was knowlegeable and friendly."
Respuesta del propietario: Hi Shawn, thank you for taking the time to write this great review and rating us "5 Star". Our Techs appreciates our customers time because we know its valuable. We look forward to assisting you in the future. --Your Dedicated Team at It's Bugs Or Us Pest Control-North Austin
Ver original en Google ↗